For our last trip to Yosemite, Janet booked the Ahwahnee’s Romance package. On paper it sounds good:
- Two-night’s lodging at The Ahwahnee.
- A single spectacular five-course dinner for two in The Ahwahnee Dining Room on one of the nights of your stay. This includes a bottle of house wine.
- A single red rose and sparkling wine with two keepsake glasses delivered to your room at check-in.
- Rose petals sprinkled on bed and Chocolate Dipped Strawberries delivered to your room at first night’s turn down service.
- Turndown service second night with a special keepsake gift.
- Valet parking.
- Bathrobes for use during your stay.
- Afternoon tea in the Great Lounge.
- Late checkout (1pm).
When we walked in to our room we saw the rose petals, so we assumed that the process was in motion. We were looking forward to the five-course dinner. We made our reservation, sat down, and told them we had the romance package. The waiter asked for the card that was left on the bed. Strike 1 for the house-keeping staff. They didn’t put the card there. The waiter was great, and after verifying that we had the package started us on dinner. He let us bring in our own wine, waived the corkage fee, and designated our champagne order for the house wine (which we’re sure would not have been up to what we usually drink.)
There were multiple roses in a bud vase on the headboard which we later found out was ours to keep. However, they didn’t deliver the keepsake champagne glasses or the champagne. Strike 2 against the Ahwahnee housekeeping staff.
We did not receive the chocolate-dipped strawberries on our first night, either. Strike 3.
On the Saturday evening Janet called the front desk about all the stuff we hadn’t received the first night, and confirmed that we hadn’t received the keepsake gift. The housekeeping staff was now on strike 4. They delivered the glasses, champagne, and strawberries a day late. We also got the keepsake gift, a nice model of the hotel.
The hotel manager gave us a ticket for complimentary breakfast, but that didn’t really make up for how badly they screwed up the Romance package. We thought that their incompetence was over, but then we got the bill. There was an extra $60 charge on it, which we determined was for the champagne. When questioned, they immediately reversed the mistaken charge. Strike 5.
Finally, Janet called to confirm that we had a late checkout. Nope, they screwed that up as well but immediately corrected the problem.
I guess I should commend them for making good on everything that they promised, but at those prices, and with the Ahwanhee’s reputation, the weekend should have gone flawlessly. The housekeeping staff completely and totally F’ed up, and while the free breakfast was a nice gesture, it couldn’t make up for the slipshod package execution.
I doubt very much that we’ll ever go back to the Ahwanhee. Next time we’ll try the Yosemite Lodge. It’s not as nice, but it’s not as expensive either so I won’t be expecting the kind of service that the Ahwanhee promises but doesn’t deliver.





